From Knowledge Management to Knowledge Impact
January 17, 2010

What if our approach to Knowledge Management needs to change focus to move forward? Knowledge Management has put much attention and energy on organizing information and making it easily accessible to staff across the globe.

We have also built easy connections between staff in different parts of the world. This is all “back office” support for individual knowledge workers. It helps them achieve their goals, get the knowledge they need to do their job. But it is a step removed from direct impact on the business.


Even more significant, today many professionals are thoroughly overwhelmed with information, have such sophisticated design and planning software that they can make multiple versions of documents, and are consumed with virtual global meetings and managing the contacts those meeting entail. With this huge glut of information, complexity and connections, what could have a real direct impact on their work?

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